Privacy and Cookie Policy

Terms & Conditions

1. Introduction

   By accessing and using our website, you agree to comply with our terms and conditions. If you do not agree, please refrain from using our services.

2. User Obligations

   • You must provide accurate information when registering or making a purchase.
   • You agree not to misuse or exploit any content on our website.

3. Intellectual Property

   All content, including text, images, and logos, is our intellectual property and may not be used without permission.

4. Pricing and Payment

   • We currently accept payments via ConnectIPS and Cash on Delivery.
   • In case of pricing errors or discrepancies due to currency exchange, we reserve the right to cancel or adjust an order before processing.

5. Discount Coupons

   • Discount coupons are time-bound and must be used within the specified validity period.
   • Coupons are non-transferable and cannot be exchanged for cash or combined with other offers unless explicitly stated.

6. Liability Limitation

   • We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
   • We are not responsible for issues related to third-party website links or payment failures.
   • Any failure of online payments made through third-party services or issues with banks is beyond our responsibility. For any failed payments, please contact your respective bank.

Refund & Return Policy

• Returns: Customers can return products within 7 days of receiving them if they meet our return criteria (unopened, unused, and in original packaging). Change of Mind is not applicable.
• Refunds: Once the returned product is received and inspected, we will process the refund within 7–10 business days.
• Refund Method: Refunds will be processed through bank transfer.
• Exchanges: Exchanges are allowed within 7 days, provided the item is unused, in its original packaging, and meets other return criteria.
• Non-Refundable Items: Customized or perishable items are non-refundable.
• Discounted Purchases: If a purchase was made using a discount coupon, the refunded amount will only be the actual amount paid by the buyer, not including the discount value.
• Shipping Fees: Shipping fees are non-refundable.
• Return Shipping for Damaged/Defective Products: We cover the shipping costs for defective or damaged product returns.
• Late Return Requests: Return requests initiated after the return window expires will be automatically rejected by our system.

Shipping & Delivery Policy

• Shipping Time: Orders are processed within 1–3 business days. Delivery times vary based on the destination and shipping provider.
• Shipping Charges: All shipping charges are determined by our logistic partners and will be displayed at checkout.
• Delivery Zones: We currently offer delivery within Nepal only.
• Lost or Stolen Packages: Once a package is marked as "delivered" by the courier, we are not liable for any lost or stolen packages. Customers should contact the shipping provider for further assistance.
• Express or Same-Day Shipping: We rely on competent logistic partners to ensure the earliest possible delivery. Availability of express shipping depends on the logistics provider.
• Tracking: Customers can track their orders through the 'Order' section of their account after the order has been shipped.