Frequently Asked Questions

Orders placed before 2:00 PM for Kathmandu, Lalitpur, and Bhaktapur are dispatched same-day and typically delivered within 24 hours directly to your home via our express courier delivery network.

Yes! We ship across major cities in Nepal including Pokhara, Chitwan (Narayangarh), Butwal, Biratnagar, Dharan, Nepalgunj, Dhangadhi, and Hetauda. Outside-valley delivery takes 2 to 4 business days.

Kathmandu Valley delivery is Rs. 0 (Free) on eligible promotion items or Rs. 100 flat. Outside Kathmandu Valley delivery is standard Rs. 150 doorstep or Rs. 120 branch pickup.

You can visit our live tracking page at babypasa.com/track anytime and enter your order number or phone number to view live courier status, rider contact, and estimated arrival.

Yes! 100% of orders in Kathmandu Valley and major provincial hubs support Cash on Delivery. You inspect the sealed package at your door and pay cash directly to the rider.

Yes, we support instant digital payment via ConnectIPS, eSewa, and NepalPay QR directly on checkout or via Fonepay QR carried by our courier rider upon delivery.

For digital payments, your official invoice is emailed immediately upon confirmation. For Cash on Delivery, your official invoice is automatically emailed the moment the rider collects cash at your doorstep.

Absolutely. We strictly procure from authorized national brand distributors (Philips Avent, BIM Australia, etc.). Every bottle, oil, and consumable arrives in original factory packaging with tamper-evident seals intact and verified 2026/2027 batch dates.

If an item arrives damaged, defective, or does not match your baby's age stage, notify us on WhatsApp (+977-9705511177) within 48 hours of delivery. We provide a hassle-free, no-argument doorstep exchange or refund.

Yes. You are welcome to verify the exterior brand packaging and seals before handing cash to the delivery rider.